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Mr Mayor, Thank you for sharing with me the "comparative analysis of response times" grid. Listed below are my observations with this data collection. 1. First grid "Volunteer Ambulance Service" data collected between the dates of Nov, 2008 thru May 2009 is data that is irrelevant. This was the time period that we admitted there was a daytime volunteer problem, in which we all agreed to bring in a day time paid service. 2. Second grid "Volunteer Ambulance Service" data collected between the dates of June, 2009 thru Dec 2009 needs to be recollected and re-evaluated. To collect the original dispatch time utilizing the CAD system was the right data point. However, the data source from First Responder sign on through the remainder of the call should be collected through time stamped recorded lines. The reasoning for this in Scenario to help explain to you the flow of a call: SCENARIO:911 is called in to Mount Olive dispatch; Dispatcher enters information into CAD while still on 911 call with resident (CAD clock starts); Dispatcher hangs up with resident and dispatches police unit and then activates tones to dispatch emergency units; other phone calls come while township units sign on (time stamped on recorded line but not in CAD since dispatcher is on either phone or radio multi tasking); Township units go in service and/or on scene (dispatcher plays catch-up with CAD system). As you can see by the above scenario, there are multiple moving parts within a 911 call. Imagine, which often happens, multiple 911 calls at once. 3. The CAD time should never be lower then Radio time. CAD a human enters vs Radio is real time recorded. Which leads me into Grid Three "Paid Ambulance Service". The comparison between Grid Two and Grid Three is Response by CAD vs. Response by Radio. As I explained above, CAD time will be higher then Radio time. Looking at these two data points in mixing apples with oranges. My final point of the overall data collection, as I have stated to you in past meetings, the call volumes you have presented are all off including Atlantic Ambulance volume. For example, according to Mt Olive data, from June 09 thru Dec 09, Mount Olive has recorded 250 daytime dispatched calls (0500 - 1700 Monday thru Friday). However, Atlantic Ambulance Corporation has 462 total dispatched call. Therefore, not all data has been included in this study. At the last council meeting, you were asked in which you committed to form a committee to assess the data points, apply correct assumptions, and analyze appropriate data and identify next steps, which would include members from both squads. I welcome to be part of that committee and look forward to on an accurate analysis. Please contact me when you are ready to do so. Regards Carol O'Neill PresidentBudd Lake First Aid and Rescue |
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